Claims and defects

If your purchase is damaged or defective, please submit a claim through the claims system. 

https://app.claimlane.com/c/citron-ksa?lang=ar

Provide your order number, a description of the damage, and attach photos showing the product and the defect so we can assess your claim. We accept claims if the purchase was made through [website/platform name]. www.citron.sa And other retailers as well.

We strive to respond to your claim within one to two business days.